Refund policy

Refunds & Exchanges:
Item arrives damaged: I take great pride in my work and wouldn't send something that I am not satisfied with, and certainly never damaged. However, the same cannot always be said for the people who handle your package after it has left my hands. I try to package your items as securely as possible. If your item reaches you in a damaged state, or there is another issue with your order, please notify me within 12 hours of receiving it. Please take a photo immediately of the packaging, any damage that was done, & include any pertinent information. This is necessary when a claim is sent to USPS for damaging the item. Please do not ship it back to me to return it without contacting me first for return approval. We will work out a plan on a case-by-case basis if this situation should occur regarding whether to refund, replace, etc.

Refunds or Replacements for my mistake: Refunds or replacements (buyer's choice) will be issued if there has been a mistake on my part (i.e. I messed up your order). Every item is custom & unique, and therefore, there will be slight variations between every item, & even between similar items. Please in mind that colors seen in the pictures can & will vary from computer to computer & device to device. No refunds will be issued for color variations between the physical item & the pictured item (unless there is a big variation, like your item is supposed to be yellow, & instead it’s black!).

In addition, refunds will not be issued for slight differences in graphic (text, handcut or punched letters, birds etc.) location between the item and the pictured item. Once again, these are custom items – there is possibility of some slight differences, but that’s what makes each one unique!

Returns & Refunds because you changed your mind or don't like the item:
If you decide you'd like to return the item because you don't like it, or have changed your mind, then please contact me to let me know that the item is on it's way back to me. In order for a refund to be issued, the item must be returned in it's original state. Shipping the item back will be at the customer's expense. Any refunds issued will be for the cost of the item purchased. Shipping costs both ways will not be paid by the customer.